We appreciate your help in keeping our schedule running efficiently. If you are unable to keep an appointment, please let us know as soon as possible so that we can reschedule your appointment. We appreciate at least 24 hours advance notice for cancellations.
- Less than 24 hours notice. Except in emergency situations, if you cancel less than 24 hours prior to your scheduled appointment, the cancellation fee will be 50% of the cost of the missed appointment.
- No show. Except in emergency situations, if you do not call or show up for your scheduled appointment, the cancellation fee will be the full cost of the missed appointment.
Any cancellation fee that is incurred will be due when billed or at your next appointment, whichever comes first.
Please note we typically do not invoice. Fees are payable at the time of your consultation and payment can be made by cash, EFTPOS or credit card.
Alternatively, you can make a direct deposit prior to your consultation to maximize your appointment time. If this is your preferred method, please let us know and we will provide you with the necessary details to make your payment by direct deposit.
We will email you the receipt at the time of payment, unless you request otherwise. Once you have the receipt, you can claim directly with your health fund. Your payment details are not recorded and after paying your account Mind Your Body Co. does not retain any credit / debit card or other payment method information.